Knowledge management
Your team's knowledge lives in documents, wikis, tickets and chat threads. We bring it together into one knowledge base that people can search, and that stays maintained instead of slowly going stale.
The problem
The same answer is written in three places, two of them out of date. New colleagues don't know where to look, and experienced ones become the search engine. Wikis start well and then nobody maintains them.
What we deliver overnight
- A prototype knowledge base built from a sample of your sources (for example a wiki space, a shared folder and an exported chat channel)
- Search across all of them in one place, with links back to the original
- Automatic grouping by topic, with a flag on duplicates and possibly outdated pages
- A suggested structure for keeping it maintained: owners, review dates, what gets archived
- A list of open decisions: which sources to connect, who owns which topic, where it runs
After the prototype
We connect the real sources with scheduled sync, set up permissions that match your existing ones, add the maintenance workflow your team agreed on, and run it in production with monitoring and backups.
Good fit if…
- Knowledge is spread across several tools and nobody trusts any one of them
- Onboarding depends on who happens to be available to answer questions
- You have tried a wiki before and it went stale
- You want search and maintenance, not just another place to write things down