Chatbots & AI assistants
An assistant that answers questions from your own content, in your tone, and knows when to hand over to a person. For customers, for your internal helpdesk, or for new colleagues finding their way.
The problem
Most questions are repeats, yet each one still takes someone's time. Scripted chatbots break as soon as a question is phrased differently, and an assistant that invents answers is worse than none.
What we deliver overnight
- A working assistant for one clearly defined use case (for example customer support for one product, or IT helpdesk basics)
- Answers grounded in the content you provide, with a fallback when it doesn't know
- A handover path to a person (for example an email or ticket draft)
- A test conversation set covering typical and tricky questions, with the results
- A list of open decisions: tone, channels, what it must never answer, where it runs
After the prototype
We connect it to your channels (website, Slack, Microsoft Teams or your helpdesk tool), add logging and review of conversations, set limits and guardrails you approve, and run it in production with monitoring.
Good fit if…
- Your support or helpdesk answers the same questions every week
- New colleagues need a patient guide through tools and processes
- You want the assistant to hand over to a human, not pretend to know
- You'd rather test with real questions than read a vendor demo